Return Policy

Cigar Town Refund Policy

At Cigar Town, we strive to provide the best possible experience for our customers. We understand that sometimes things don't go as planned, so we offer a fair and flexible refund policy.

Here are the key points of our policy:

• Returns are accepted within 30 days of purchase.

• You can return your product for store credit, a different product, or a full refund to the original payment method.

• All returned items must be unopened and in their original packaging.

• Unfortunately, we cannot accept returns for cigars that have been cut or smoked or stored improperly.

• Shipping costs are non-refundable unless the error is ours.

To initiate a return, please follow these steps:

1. Contact us within 30 days of purchase. You can do this by replying to your order confirmation email, calling us at [703-481-0055], or contacting us through our Live Chat option.
2. Tell us which items you would like to return and why.
3. We will issue you a prepaid return shipping label.
4. Pack the items securely in their original packaging and include the return label.
5. Ship the package back to us.

Once we receive your returned items, we will process your refund within 5 business days.

Here are some additional things to keep in mind:

• This policy applies to all purchases made through our website, our store, and any authorized retailers.

• We reserve the right to refuse any return that does not meet the requirements of this policy.

• If you have any questions about our refund policy, please do not hesitate to contact us.

We hope this policy makes it easy for you to shop with confidence at Cigar Town. We appreciate your business!

Sincerely,

The Cigar Town Team