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Shipping Policy

Shipping Policy for Discrepancies Between Billing and Shipping Addresses

We understand that circumstances may arise where your billing and shipping addresses differ. This policy outlines our approach to processing orders with such discrepancies, ensuring a smooth and secure experience for all parties involved.

Reasons for Discrepancies:

There are various legitimate reasons why billing and shipping addresses might not match. Some common examples include:

  • Gifts: Sending a purchase to a recipient other than yourself.
  • Work Addresses: Having products delivered to your workplace.
  • Temporary Residences: Shipping to a temporary living situation while traveling or relocating.

Policy Guidelines:

While we strive to accommodate the needs of our customers, we also prioritize fraud prevention and payment security. Therefore, our approach to orders with mismatched addresses may vary depending on several factors:

  • Order Value: Higher-value orders may require additional verification steps to mitigate potential fraud risks.
  • Payment Method: Certain payment methods, such as those with stricter address verification protocols, may influence our decision to ship to a non-billing address.
  • Customer History: Established customers with a positive track record may receive greater flexibility regarding address discrepancies.

Possible Scenarios and Handling:

  • Shipping to a Different Address for Yourself: We generally allow this, particularly for gift purchases. However, we may request additional information or verification to confirm the legitimacy of the order.
  • Shipping to Work or Other Alternate Addresses: We may accept these requests, especially for established customers with a verified billing address. However, we reserve the right to request additional verification, including contacting the recipient or the billing address associated with the payment method.
  • Orders with High Fraud Risk: We may decline orders with significant discrepancies between billing and shipping addresses, particularly for high-value purchases or those raising concerns about potential fraud.

To ensure a smooth and efficient order processing experience, we recommend:

  • Matching Billing and Shipping Addresses: If possible, update your billing address to match your shipping address to avoid potential delays or verification requests.
  • Contacting Us: If your addresses differ and you have any questions or concerns, do not hesitate to contact our customer service team for clarification and assistance.
  • Providing Accurate Information: Ensure all information provided during checkout, including your billing and shipping addresses, is accurate and up-to-date.

We appreciate your understanding and cooperation in adhering to this policy. Our goal is to provide a secure and convenient shopping experience for all our customers while protecting against fraudulent activity. If you have any further questions, please do not hesitate to contact us.

Additional Notes:

  • This policy may be subject to change at any time without prior notice. We encourage you to periodically review our website for the latest updates.
  • This policy is intended for informational purposes only and does not constitute legal advice. Please consult with a qualified legal professional for any specific legal questions or concerns.


CigarTown cannot be held responsible for any shipping delays, as we have no control over the package once we have shipped it out.